Recommended Citation
Noopur Amin,
A New Frontier in Online Dispute Resolution: Combining AI and Mindfulness,
15 Case W. Res. J.L. Tech. & Internet
283
(2024)
Available at:
https://scholarlycommons.law.case.edu/jolti/vol15/iss2/3
Abstract
The use of artificial intelligence (AI) in dispute resolution has gained attention due to its potential to streamline the resolution process and reduce costs. The purpose of this paper is to explore the integration of AI with alternative dispute resolution (ADR) processes and propose an online dispute resolution (ODR) model that combines elements of mindfulness and different forms of AI. The paper begins by providing an overview of the history of ODR and introducing Lodder and Zeleznikow's three-step ODR model. It then explores the role of AI in dispute resolution and provides a brief history of AI generally. The comparison of two major ODR tools that leverage AI technology follows, leading to a discussion on mindfulness and its relevance to mediation. Finally, the paper presents a novel ODR tool that combines AI and mindfulness, leveraging the benefits of both to provide more effective and empathetic mediation services to disputants. The proposed ODR model is based on a hybrid approach that combines different forms of AI with mindfulness, such as non-judgmental awareness and compassionate communication. The model involves the use of chatbots for initial communication, machine learning algorithms for case evaluation and recommendation, and a decisionmaking system based on mindfulness and principles for resolving disputes. The proposed ODR model has the potential to provide a fair, efficient, and cost-effective dispute resolution process. However, further research is needed to assess its effectiveness and acceptance by users.